Data Protection and Privacy Policy

ARCGlobal Solutions collects personally identifiable information in the following ways:

• Client Data

When a company seek for our service or we provide training to individuals they may be required to subscribes to our Mailing list. We collect personal and business contact data in the form of the following data from you:

• First and last name
• Job title
• Company
• Work email address
• Phone number
• Area of interest (e.g. training, consulting etc.)
• Town/city/state
• Country

All personal data collected will only be used to process your request and send you product information and occasional special offers or announcements, if you have subscribed to our mailing list. We do not sell personal data to anyone and only share it with third parties who are facilitating the delivery of ARCGlobal services.

We rely on fulfillment of contract as the lawful basis under NDPA for the processing of client data.

• Human Resources Data

ARCGlobal is always looking for new employees, and we are always pleased to receive solicited job applications. If you wish to apply for a position with us, please apply directly through our website. Email resume attachments is also considered.

When you submit your application for employment with ARCGlobal, we process your personal data in accordance with applicable personal data regulations. This implies that:

Your personal data will be treated confidentially

We only use your personal data for recruitment purposes

We do not disclose your personal data, except for the data processors we use in our recruitment procedure.

ARCGlobal has ensured that applicants have expressly authorized personal information to be transmitted for position consideration. Access to this personal data is restricted to relevant employees within ARCGlobal only.

ARCGlobal stores employee details and performance data in a secure manner. Your personal data are stored on secure servers in Nigeria and hard copies well maintained in a secure shelf.

Any personal data received from you with your application will only be used for the purpose of processing your application and will not be disclosed, except to ARCGlobal security-cleared data processors in connection with the recruitment procedure.

We rely on fulfillment of contract to which the applicant is party or in order to take steps at the request of the applicant prior to entering into a contract as the lawful basis under NDPA Article for the processing of Human Resources Data.

• Events and ARCGlobal Conference Data

Individuals within companies provide their corporate information to register for an event or training services. During Conference and event registration, where information is voluntarily provided during event signup, we collect the following information from you:

• First and last name
• Job title
• Company
• Work e-mail address
• Phone number
• Area of interest
• Town/city/state
• Country

ARCGlobal events may be photographed and/or video/audio recorded for the purpose of reflecting the events in ARCGlobal publications and on the website. We focus our efforts solely on the keynote speakers and other voluntary participants from the audience, as well as the audience as a whole.

We rely on legitimate interest as the lawful basis under NDPA for the processing of Events and Conference Data.

• Website Visitors’ Data

In general, website visitors do not need to provide personalized information to ARCGlobal. We do collect “aggregate data,” that is, group data with no personal identifiers. We use this aggregate data to help us understand how the site is being used and to improve its usability. We also use it to enhance the quality and availability of products and services we offer.

We also, with explicit permission, use aggregate data from online surveys you choose to fill out for research and publication purposes.

If personal data is provided, and retained, it is only name, business contact email, and business contact phone number, which allow ARCGlobal to contact the visitor at his or her organization. ARCGlobal solely holds the information and engages in no contact-sharing program with other organizations.

Many websites create Cookies (small text files) when a user visits a website, and these Cookies are used to analyze aggregate user behavior on a website. ARCGlobal server may only collect the following information:

• The visitor’s IP address (including the domain name associated with the IP address, i.e. using reverse look-up).
• The date and time of the visit to the website.
• The pages visited on the website.
• The browser being used.

In addition, where this is available, ARCGlobal will also collect:

• The country from which the visitor is accessing the website (only the ending is saved, e.g., de, since this indicates the relevant country).
• The language of the browser being used.
• The website from which the visitor is accessing the ARCGlobal website.
• The search word used (if the site is accessed via a search engine).
• The type of connection and operating system.

We only use this data to improve the visitor’s website experience. Our Cookie policy can be requested for more details on how we use Cookies.

When it comes to Cookies, we rely on consent given as the lawful basis under NDPA Article

• Inquiries

When you send an inquiry to us through our contact form, we use the personal data that you have stated in the contact form to answer you. Any personal data received from you will not be used for any other purpose without your prior consent and knowledge and will not be disclosed.

We rely on a legitimate interest as the lawful basis under NDPA for the processing of data in connection to inquiries.

• Surveys

To ensure that the services we offer meet your requirements, we may ask for your feedback in form of surveys and polls. Any feedback received from you will only be used for the purpose of improving our services and will not be disclosed.

We rely on your consent as the lawful basis under NDPA for the processing of data in connection with surveys.

Interviews

If we contact you to perform stakeholder interviews, any personal data received from you will not be used for any other purpose without your prior consent.

• eCommerce

ARCGlobal use of ecommerce is limited to sale of its digital. Individuals within companies provide their corporate or personal information to enable access to the portal and payment processing.  We use the data collected to process billing and orders for products/services you choose to purchase on our website.

We rely on fulfillment of contract as the lawful basis under NDPA Article for the processing of eCommerce Data.

In some cases, we collect your personal data from third parties:

We receive a limited amount of data via lead generation programs. Contacts can change email preferences at any time and opt-out by following the links included in ARCGlobal emails for this purpose.

When you purchase services from us, we request you to state your payment card details (name on card, billing address [street address/city/state/country], card type [e.g. Visa], card number, expiration date, security code). We are using a secure third party to manage transactions and ecommerce payment processing.

Your payment information will be stored if the third party is entitled or obliged to store it pursuant to legislation.

We will store your personal data until these are no longer necessary for us to process. In certain situations, it may be difficult to envisage an exact period, but the below paragraphs list our periods for the processing of your personal data.

• Client Data

We store company data and contact information for the duration of the service. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact our data protection officer dataprotection@arcgloballtd.com

Client data, i.e., data collected due to your subscription to our mailing list, will be erased as soon as possible after your deregistration to a mailing list.

• Human Resources

If you submit an application to us, your consent is required to store your application data longer than six months after receipt. The application will be stored in order for you to be taken into consideration for any future positions that have any relevance for your profile.

• Events and Conference Data

As a main rule, information about participation to events and  Conference are deleted as soon as possible after the Conference or event is over, unless ARCGlobal has legitimate and exceptional reasons to store the data for a longer period.

• Inquiries

Stored until six months after completion of processing of your inquiry.

• Surveys

Stored up to five years after receipt. To the extent possible, we will store your feedback in an anonymous form, and we have a long duration of storage in order to measure our own performance over time.

In general, if we have reason to store your personal data as part of the protection of our legitimate interests, including, for example, legal disputes, we reserve our right to store your personal data for an extended period and minimum until the legal dispute has been determined.

We do not rent or sell personally identifiable information with other individuals or organizations.

However, we may transfer your personal data to third parties when it is necessary in order to provide you with our service. Third parties shall mean:

• Undertakings in ARCGlobal sister companies
• Business partners

Security-cleared data processors/subcontractors, who are assisting us or the group with IT or other services

When we transfer your personal data to business partners, you should be aware that they might have stored personal data concerning you collected by other means, e.g. if you have been in contact with them in another context.

We also transfer your personal data to the above or other third parties if we are obliged to do so according to legislation or in order to protect our or the group’s interests in legal disputes.